The winter storm that blasted the Midwest and Northeast this week wreaked havoc with travelers and airlines alike. JetBlue apologized Thursday for several flights that kept passengers stranded on planes for several hours — 11 hours for one flight — and the low-cost carriers chief executive said the snafu would likely cost “many millions of dollars.” Air travel, meanwhile, was returning to normal late Thursday after hundreds of flights were canceled in previous days.
JetBlue Airways Corp. tried to calm a maelstrom of criticism after passengers were left waiting on planes at a New York airport for as long as 11 hours during a snow and ice storm.
The airline said 10 incoming and outbound flights at John F. Kennedy International Airport were “significantly delayed” with customers on board during Wednesday’s storm. Reasons included congestion, frozen equipment and an effort to keep planes ready to go in case the weather broke, said JetBlue spokesman Bryan Baldwin.
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