Is Research in Motion's growth too fast for its network to handle? Customers forced to go cold turkey want to knowIt took Brooks Cappella about a nanosecond to notice that his BlackBerry wasn't working. He manages the technology operations at a New York hedge fund, Highland Financial, and he was wrestling with some problems on the company's servers when he stopped getting messages late on Apr. 17. Just what he needed to make a difficult day worse. "Any downtime is something we notice right away," he says. "Not having the BlackBerry didn't help."
Gulp. Surprise turned to disbelief as millions of hyperconnected professionals found themselves in the midst of a BlackBerry blackout that lasted from late in the day of Apr. 17 until the early hours of Apr. 18. As the network for the addictive e-mail device crashed, there were pangs of stomach-churning panic in some cases, simple loneliness in others. Research in Motion (RIMM), the Canadian company behind the BlackBerry, says the e-mail service was down for a little less than 12 hours.
Leaving Customers Guessing
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