The government's Money Claim Online small claims service (MCOL) is being overwhelmed by claims for bank charges.So many people are using the website to reclaim overdraft charges that at times it has slowed almost to a standstill.
The MCOL help-desk blames "very high traffic" and advises callers to log in to the site outside office hours.
A member of staff told the BBC: "We are getting thousands, hundreds of thousands, of cases since the bank charges cases started."
Read More
