Southwest: ‘They truly seem to care about customers’Like JetBlue, this always-profitable, no-frills airline does well in the Transportation Department rankings. Not perfect, but good enough to set it apart from many of the bottom-feeding network airlines. For example, the government recorded only 266 complaints against Southwest in 2007, or 0.26 gripes per 100,000 enplanements — the second-lowest number behind island-hopping Aloha Airlines. The worst performer, US Airways, had a mind-blowing 1,828 complaints, or about 3.16 grievances per 100,000 enplanements.
JetBlue's numbers on mishandled baggage were so-so — 5.87 reports per 1,000 passengers — which put it in the top half of the flock. (The worst record belonged to American Eagle, which mishandled more than 1 in 100 bags it put its hands on.)
Read More
