It's up, up and away for air travelers: Fares are up, late flights are up and more passengers are being bumped away from boarding gates. All these problems are making travelers grumpy, an annual survey of airline quality says.The industry posted declines last year in every area of the Airline Quality Rating, amid rising fuel prices, safety problems and bankruptcy filings that shut down three carriers last week alone.
The biggest change was in the rate of consumer complaints, up 60 percent overall. The rate more than doubled at US Airways and Comair, and rose for 15 of the 16 airlines included in the study. The exception was Mesa Airlines.
Worse to come?
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