As far as mistakes go, the one Janet Gordon recently made didn’t seem like a big deal. She booked an airline from ticket Toronto to London under the name “Jan.”But what happened next could only be summed up in one word — “chaos” — says her husband, David.
“It was a major hassle,” remembers Gordon, a human resources director for a college in Swansea, England. At almost every turn, the couple had to explain why the name on Jan’s ticket didn’t match her passport. “The computers wouldn’t allow us to check in and issue a boarding card,” he says.
In a business where slip-ups are almost as common as surcharges, the wrong-name-on-my-ticket error is a standout. You don’t have to look far for ticketing mistakes in an age of do-it-yourself booking. Take it from me: not only do I write the Travel Troubleshooter column, a question-and-answer feature that helps people solve real-world problems, but I’m also a an expert on errors.
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