Reports are surfacing that Blockbuster Online has ground to a screeching halt, with customers telling Ars that they have not been receiving movies from their queues for over two weeks. According to one customer, repeated calls to customer service were fruitless—when he could get through—and it was only earlier this week that a customer service representative told him that their mail rental system was shut down and that they expected a fix shortly.We contacted Blockbuster to confirm the story, and a company spokesperson denied that there were any problems. "We've been continually shipping product," the spokesperson told Ars. "If a customer feels like they are not getting a movie, they should follow up with our customer service. But in terms of product being allocated and shipped, there has been no interruption."
That's not the story we—and others—are hearing from Blockbuster. DVDRR.com, a DVD rental review site, has in recent days been hit with a number of comments from Blockbuster Online customers who in some cases, haven't received any movies for weeks.
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